Your password

Password changes live on the Password tab of your profile:

Update your password to keep your account secure

You need your current password to set a new one. A password must be at least eight characters.

If you have forgotten it

Use the forgotten-password link on the sign-in screen. The reset link arrives by email at the address on your profile, which is why keeping that address current matters.

If the email never arrives, check with an owner or manager that your account is still active and that the address on it is the one you are watching. A reset link cannot be sent to an address nobody has.

If a password has got around

Change it immediately, and then do the harder thing: look at Login attempts to see where it was used. A password that two people know produces a cash trail nobody can defend, because the audit log records the account, not the person.

One login per person

This is the single most consequential rule in the product, and it is not about licensing. A cash shift belongs to one person on one device. Two people sharing one login across two devices produces the “Open a cash drawer shift” error that cannot be cleared from the device — see One login per person.

Staff who sign in by username

Some staff sign in with a username and a six-digit PIN rather than an email and a password. That PIN is set on the next tab — see Your PIN and void approvals. The password tab is still there, and still works, for anyone with an email login.