Menu items

A menu item is one thing you sell. The screen is Manage Menu Items, and its description is “Build and price the menu guests see in POS and online” — the same record drives the register, your public menu and the storefront.

Plans

Bistro, Brasserie, Signature, Enterprise

Can it be switched off?

No. It is part of every plan that includes it and cannot be switched off.

Where to find it

Catalog → Menu Items. tenant.products.view to look, tenant.products.manage to change.

The fields

Field	Required	What it affects
Name	Yes	Shown everywhere, including on the kitchen docket.
Description	No	Shown on the public menu and in item details.
Category	Yes	Which section the item appears under.
Price	Yes	The list price. See Prices by channel.
Cost Price	No	Your own cost. Feeds food-cost reporting, never shown to guests.
Stock Quantity	No	See Availability and stock.
Min Stock Level	No	The threshold for low-stock alerts.
Active	—	Inactive items do not appear on the menu.
Top pick (storefront)	—	“Shown in the Top picks carousel on your public menu.”
Dietary labels	No	Veg, Gluten Free, Halal. Rendered as badges.
SKU	No	Your own code. Searchable.
Barcode	No	For scanner-driven tills.
Sort Order	No	“Lower numbers appear first. Leave blank to place at end.”
Tax Rate	—	Use global rate, or a custom percentage.
Images	No	“PNG, JPG, WebP. Max 2MB each.”

Dietary labels

Their hint: “Shown as badges on the menu to help customers identify dietary options.” Three are available — Veg, Gluten Free (abbreviated GF where space is tight) and Halal.

Caution

A dietary badge is a claim you are making to a guest with an allergy or a religious requirement. Only set one when the kitchen can actually stand behind it, including shared fryers and shared prep surfaces.

Tax rate

Leave it on Use global rate and the item inherits your restaurant’s default rate, so a rate change in one place covers the whole menu. Set Custom… only for an item that is genuinely taxed differently. The field’s own hint says the same: “Leave as ‘Use global rate’ to inherit the restaurant’s default tax rate.”

Whether that price already includes tax is a separate restaurant-wide setting — see Tax and pricing.

Images

You can upload, or select Choose from library to reuse an image already uploaded for another item. The library searches “by file or menu item name”, so an image you uploaded for Margherita is findable when you build Margherita (large).

Adding a category without leaving the screen

The category dropdown has Add Category built in, so you do not have to abandon a half-filled item to create the section it belongs in. It creates a minimal category — name and description — which you can flesh out later on the Menu Categories screen.

Reordering

Drag rows to reorder. One rule matters:

Caution

The screen warns “Load all items before reordering so sort order stays correct.” On a long menu the list loads in pages, and dragging while items are still unloaded writes a sort order that does not account for them. Select Load more until it says “All items loaded — drag to reorder”.

If you run more than one branch

Adding a menu item requires a specific branch to be selected, not All Locations. With the location picker on “all”, the screen refuses with “Please select a specific location before adding menu items.” Pick the branch first.

Deleting

Delete moves the item to the deleted list, where Restore brings it back. Permanently Delete does not come back. Prefer switching Active off for anything you might sell again — a deleted item takes its images, variants and add-ons with it.