Upgrade or downgrade

You change plan from Setup → Subscriptions, with the same manage billing permission that subscribing needs.

What you are charged

Direction	What happens
Upgrading to a more expensive plan	You are invoiced for the difference straight away, for the rest of the current period.
Downgrading to a cheaper plan	The credit for the unused part is applied against your next renewal, not refunded to your card.

What happens to your features

Immediately, in both directions. Your entitlements are recalculated the moment the change goes through, so an upgrade unlocks screens without a sign-out and a downgrade removes them the same way.

Before you downgrade

Anything your current plan has and the cheaper one does not stops working at once. Check the plan comparison first, and look especially at:

• Card payments and the till are not on Bistro. Downgrading to Bistro from any other plan ends POS payments and cash handling.
• Delivery and accounting integrations are on Signature and above.
• Multiple locations is Enterprise only, and so is anything that depends on it.

Your data is not deleted when a feature goes away. It becomes unreachable until the plan carries the feature again.

Switching the billing interval

Changing between monthly and yearly is handled as a plan change on the same screen. Monthly is what the plans are currently priced on; if the dashboard says yearly billing is unavailable for your plan, ask us rather than assuming it is a fault.