Why a feature is locked
“It is not there” has four distinct causes. They look similar on screen and have completely different fixes, so it is worth identifying which one you have.
1. Your plan does not include it
Section titled “1. Your plan does not include it”The screen is absent from the sidebar, and an action returns:
This feature is not included in the restaurant subscription.
Fix: upgrade, or do without. Setup → Features lists every feature with its status, including the ones outside your plan, so you can see what a plan change would give you.
2. Your restaurant switched it off
Section titled “2. Your restaurant switched it off”The feature is in your plan but someone turned it off. Setup → Features shows it as Off, labelled Disabled by restaurant, with the switch available.
Fix: switch it back on. See Turn features on and off.
3. Something else has to come first
Section titled “3. Something else has to come first”Some features depend on others. If the prerequisite is not available, the dependent feature stays off even though your plan tier lists it. Setup → Features marks this as Requires prerequisite and names what is missing.
The clearest live example: inter-location transfers need multiple locations. Multiple locations is Enterprise only, so transfers do not work on Signature even though the tier carries them.
Fix: get the prerequisite — which usually means a plan change, not a switch.
4. Your role does not allow it, or this branch does not offer it
Section titled “4. Your role does not allow it, or this branch does not offer it”Two causes that are not about plans at all:
- Permissions. A waiter has no Roles or Reports screen regardless of plan. See Roles and what each person can do.
- Branch offerings. Dining tables and Reservations only appear at a location that has tables or reservations switched on. See Locations and branch offerings.
Features that are always on
Section titled “Features that are always on”A number of features cannot be switched off at all, because the product does not work without them or because they are part of compliance record-keeping. On the Features screen these are marked Always on with no switch: the menu catalogue, stock on items, POS orders, payments, printing, day close, void control, the basic storefront, basic reports, fiscal exports and staff management.