I cannot sign in
On the dashboard
Section titled “On the dashboard”Wrong email or password. Reset it from the sign-in screen; the link goes to the address on your account. See Your password.
It asks for a code. An unverified account is sent a six-digit code by email before the first sign-in completes. Enter it; Resend if it has not arrived. Check the spam folder before assuming it was not sent.
It signs in and then refuses the dashboard. That is the restaurant’s state, not yours — see Your trial has expired and other account states.
Your account is not active. An owner or manager can check it under Team. A deactivated member of staff cannot sign in anywhere.
On the POS app
Section titled “On the POS app”Which login am I using? The app offers Email login and Quick access (username). Username access uses your six-digit PIN rather than a password — if you have never set one, set it on the dashboard first, under Your PIN and void approvals.
It cannot find the restaurant. The app resolves your restaurant from your email address before it can show a login screen, so an email it does not recognise stops it at the first step. Use the address your account was created with.
The device is blocked. An owner or manager can revoke a device, and a revoked device cannot sign in until it is allowed again. Devices shows each one as Active, Logged out or Blocked — see Devices.
It will not let me sign out. That is deliberate, and it is a shift, not a bug:
A register shift is still open on this device. Close the shift (count cash) before logging out.
An open shift with nobody signed in is an unexplained drawer. Close the shift, then sign out.
Before you ask us
Section titled “Before you ask us”Have ready: the email address you are using, whether you are on the dashboard or the app, the exact message, and the app version from Settings → App information if you are on a device. That last one is the single most useful thing you can include.