"Your trial has expired" and other account states

The dashboard can refuse access for the restaurant as a whole rather than for you personally. There are a handful of states, each with its own message and its own way out.

Message	State	What still works
Complete your onboarding to unlock the dashboard.	Setting up	The onboarding wizard
Your trial has expired. Subscribe to a plan to re-activate your account.	Suspended	Billing, sign-in
This account has been disabled. Please contact support.	Disabled	Nothing — contact us
This restaurant account is not active. Please contact support.	Other	Nothing — contact us

Two states are not restricted at all, which surprises people:

• In trial — full access, exactly like a paid account.
• Payment past due — full access during the grace period, with a payment banner. Nothing is switched off the moment a card fails. See When payment fails.

Complete your onboarding

Finish the wizard — see The onboarding wizard. Billing and sign-in stay reachable throughout, so you can subscribe before you have finished setting up if you want to.

Your trial has expired

Subscribing re-activates the account; your data was not touched while it was suspended. See Subscribe.

The account has been disabled

This is not an expiry and subscribing will not clear it. Contact support.

Your orders and menu are still there

A restricted account blocks the dashboard, not the database. Nothing is deleted when a trial lapses, and everything is where you left it when the account comes back.