Order statuses explained

An order has exactly one status at a time. These are the only six, and they are the same everywhere — dashboard, POS app and printed docket.

Status	What it means
Pending	Order received, not yet accepted or acted on.
Processing	Order accepted and being handled — payment or confirmation in progress.
Preparing	Kitchen is actively cooking or assembling the order.
Preparation done	Order is ready — waiting to be served, picked up, or dispatched.
Completed	Order fully delivered or served. No further action needed.
Cancelled	Order was cancelled. Review payment if charges were made.

Those descriptions are the app’s own — you will see the same wording in the Order Status Guide on the order detail screen.

What can follow what

You cannot move an order to any status you like. The allowed moves are:

From	You may go to
Pending	Processing, Preparing, Cancelled
Processing	Preparing, Cancelled
Preparing	Preparation done, Cancelled
Preparation done	Completed, Cancelled
Completed	nothing — this is final
Cancelled	nothing — this is final

Two things follow from this table:

You can skip Processing. A dine-in order taken at the table goes Pending → Preparing directly; there is nothing to confirm.

Completed and Cancelled are terminal. There is no way back. If a completed order was wrong, you issue a refund rather than reopening it — see Refund or void a payment.

Payment status is a different thing

An order’s payment status is tracked separately and has its own seven values: Pending, Paid, Failed, Refunded, Partial, Authorized and Voided. An order can be Completed and Pending payment at the same time (a meal served on a tab), or Cancelled and Paid (which is exactly the case the Cancelled description tells you to go and check).

The full list is in the Order and payment status reference.