Staff and devices on the device
A manager can run both staff and devices from the tablet without going to a PC. Add a staff member and Devices cover the concepts.
- Plans
- Bistro, Brasserie, Signature, Enterprise
- Can it be switched off?
- No. It is part of every plan that includes it and cannot be switched off.
- Limit
- Up to 500 (users). Your own limit is set on your plan and may be lower.
Adding a staff member
Section titled “Adding a staff member”Name, role, username, and then the two things that decide how they sign in:
| Login type | Means |
|---|---|
| Email login | They sign in with their email address and a password |
| Quick access (username) | They sign in with a username, for a shared-tablet floor |
Plus a PIN (6 digits) where their role needs one — a PIN is what authorises a void or a discount approval at the till, so it is a credential, not a convenience.
Device modes are managed separately under Devices — adding a person does not configure a tablet.
- Plans
- Bistro, Brasserie, Signature, Enterprise
- Can it be switched off?
- Yes — an owner or manager can turn it off under Setup → Features.
The Devices screen
Section titled “The Devices screen”Every POS login registers the tablet it is on:
Each POS login registers this restaurant’s devices as Solo until an owner or manager changes the mode.
So a new tablet is a Solo device until someone decides otherwise. A device has a status:
| Status | Means |
|---|---|
| Active | In use and allowed |
| Logged out | Registered, nobody signed in |
| Blocked | Revoked — it cannot sign in |
- Plans
- Signature, Enterprise
- Can it be switched off?
- Yes — an owner or manager can turn it off under Setup → Features.
- Limit
- Up to 200 (devices). Your own limit is set on your plan and may be lower.
What you can do to a device
Section titled “What you can do to a device”| Action | Effect |
|---|---|
| Edit / Save | Rename it, change its mode, change its location |
| Log out | Ends the session on that device. It can sign in again |
| Revoke | Blocks it. It cannot sign in until allowed again |
| Allow again | Lifts a revoke |
Revoke is the one to use for a tablet that has gone missing — it stops that device signing in at all, which Log out does not.
Only one Hub per network
Section titled “Only one Hub per network”Another active Hub already exists for this location. Only one Hub per LAN is recommended.
Two Hubs on one restaurant’s Wi-Fi means waiter handsets cannot tell which to talk to, and orders go to whichever one answered first. Pick one tablet as the Hub and set the rest to Solo or Worker — see Device modes: Solo, Hub and Waiter.
Checking the LAN link
Section titled “Checking the LAN link”This device’s settings → LAN connectivity is where you find out whether a Hub and its waiters can actually see each other:
Hub and waiter devices talk over the restaurant Wi‑Fi. Use Check now if orders are not syncing.
On a Hub you get the listening port, whether it is visible to waiters on Wi-Fi, how many waiter devices are connected, and when each was last seen. On a waiter handset you get Looking for hub…, Connected to hub … or Not connected to hub.
Where the device cannot do discovery at all:
This device cannot discover a hub (NSD/mDNS unavailable).
That is a network or device limitation, not a RestroManage setting. Those devices need to be run as Solo.