Your profile, support and app information

Your profile

My profile holds your own contact details and the two credentials you control.

Till PIN is a six-digit code — exactly six digits, no more and no fewer. It is what authorises a void or an approval at the till, so it is a credential: do not share it, and do not set it to the same number as the person next to you. Set or change it here.

Change password can be confirmed with your current password or 6-digit till PIN, which is how a person at a till can change their password without digging out the old one.

Your username is read-only:

Username is assigned by a manager and cannot be changed here.

If your username is wrong, a manager fixes it under Staff.

Support

Support is the in-app route to help.

Support channel and hours

The published support channels, response times and hours have not been set yet. Ask your account owner for the current arrangement rather than relying on a figure here.

App information

App info tells you which build you are on, which matters whenever you report a problem — “it does not work on my tablet” and “it does not work on build 142” are different reports.

Crash reports

The screen shows whether there was a previous crash, a non-fatal problem, or neither. Where there is a report you can share it and then delete it.

A copy is also saved to Downloads/RestroManage on this device.

So a report can be retrieved and sent on even after the app has moved past it. Share the crash report when you report a problem; it turns a guess into a diagnosis.

The unencrypted-session notice

Some devices — typically cheap or old hardware — have no usable secure keystore. When that is the case the app says so plainly:

This device has no usable secure keystore, so the sign-in session is stored unencrypted. The app works normally.

What it means: the app still works, and your data still travels encrypted. What is weaker is that the stored sign-in on that device is not protected by hardware. Treat that tablet as one that should not leave the premises, and revoke it under Devices if it does.

Diagnostics

The same screen carries the diagnostics tools you will be asked for when something is investigated — the crash state, the last sync times, and the device’s own identifiers. See This device’s settings for the device UUID, which is what identifies a tablet in a support request.