One table per set of values, for when you need to look one up rather than read about it. The
plain-English version of the order statuses is on
Order statuses explained.
| Status |
Meaning |
| pending |
Placed, not yet acknowledged. |
| processing |
Accepted, not yet in the kitchen. |
| preparing |
Being made. |
| preparation-done |
Ready to hand over or serve. |
| completed |
Finished. Terminal. |
| cancelled |
Will not be fulfilled. Terminal. |
| From |
May become |
| pending |
processing · preparing · cancelled |
| processing |
preparing · cancelled |
| preparing |
preparation-done · cancelled |
| preparation-done |
completed · cancelled |
| completed |
nothing — it is terminal |
| cancelled |
nothing — it is terminal |
An order can be cancelled from any live status, and nothing comes back out of completed or
cancelled. Skipping forward is allowed where the table says so — a counter order that is
handed straight over does not have to be walked through every step.
| Type |
Shown as |
In-house or online |
| dine_in |
Dine-In |
In house |
| walk_in |
Walk-In |
In house |
| staff_meal |
Staff Meal |
In house |
| web_pickup |
Pickup |
Online |
| curbside |
Curbside |
Online |
| delivery |
Delivery |
Online |
| aggregator |
Aggregator |
Online |
Which of these a branch accepts is set per branch — see Locations and branch
offerings — and at least one must stay on. Each
type prints its own header on a kitchen ticket, so the kitchen can tell a delivery from a table
order at a glance.
| Status |
Meaning |
Counts as paid? |
| pending |
Not paid yet. |
No |
| paid |
Paid in full. |
Yes |
| failed |
The attempt was declined or errored. |
No |
| refunded |
Paid, then refunded. |
No |
| partial |
Part of the total is paid. |
Yes, for the part that is |
| authorized |
A card has approved the amount but it has not been captured. |
Yes |
| voided |
The tender was voided or re-tendered before the day was closed. |
No |
The last column is the one that matters at the till: only paid, partial and
authorized reduce what the order still owes. A voided tender leaves the order owing the
money again, which is the point of voiding it.
| Method |
Meaning |
| cash |
Cash taken at the till or the table. |
| card |
Card taken on a terminal in person. |
| online |
Paid through the storefront. |
| stripe |
Taken through Stripe. |
| paypal |
Taken through PayPal. |
| unknown |
No method was recorded. |
| Course |
| starter · main · dessert |
Courses ship switched off. Turn them on under Setup → Features if your kitchen fires by course
— see Turn features on and off.
