Reservations and the waitlist on the device
Reservations on the device covers taking a booking at the host stand and working the book through service. Reservations and the waitlist covers the policy side.
- Plans
- Brasserie, Signature, Enterprise
- Can it be switched off?
- Yes — an owner or manager can turn it off under Setup → Features.
- Needs first
- Rooms and floor plan. This stays off until all of them are in your plan and switched on.
Taking a booking
Section titled “Taking a booking”New Reservation asks for a date, then a time. Time slots come from your business hours and turn durations, so a date with nothing bookable says so:
No time slots available for this date.
You can still key a time by hand as HH:mm when you are deliberately overbooking or seating
outside normal hours.
Then: guest name, phone, email, guest count, an optional Table, and Special Requests.
A reservation belongs to a location, so the header has to have one picked:
Select a location in the header before creating a reservation.
Working the book
Section titled “Working the book”Assign Table attaches a booking to a table. Update Status moves it along, and there are six statuses:
| Status | Means |
|---|---|
| Pending | Taken but not confirmed |
| Confirmed | Confirmed with the guest |
| Seated | The party is at the table |
| Completed | They have left and the table is free |
| Cancelled | Called off in advance |
| No Show | Did not arrive |
Cancelled and No Show both ask you to confirm, because both are counted against the guest’s history and neither can be undone by changing your mind a second later.
The floor plan does this too
Section titled “The floor plan does this too”The Floor Plan has a Reservations view that shows the same bookings laid over the tables, with covers booked per table and a Next: … line on each table. For a host working a busy room that view is usually faster than the list.
From there you can Mark arrived, Assign guest and Seat guest without leaving the plan.
The waitlist
Section titled “The waitlist”The floor plan’s Waitlist handles walk-ins who are waiting rather than booked. Add a party name, size and phone with Add walk-in, Notify them when a table frees, and Seat them onto it. When nothing is queued:
No parties waiting.
Reservations while offline
Section titled “Reservations while offline”Reservations are cached on the device, so you can read the book with no connection — but you are reading a snapshot:
Showing reservations saved on this device. They will refresh when the connection returns.
A booking taken on another device during that time will not be in your list. On a busy service that is a real risk of double-seating a table, so take the connection seriously at the host stand.