Login attempts
Team → Login attempts is the sign-in log for your restaurant. The screen describes itself as Monitor sign-in activity by user, status, date, and IP, and it is the first place to look when somebody says they cannot get in, or when you want to know whether anyone has been trying.
Reading it needs the same permission as managing users, so in practice the owner and managers see it.
The columns
Section titled “The columns”| Column | What it tells you |
|---|---|
| Time | When the attempt happened |
| User | Which account was being signed into |
| IP | The address the attempt came from |
| Platform | Dashboard, POS app, or wherever else the attempt originated |
| Device | The device as it identified itself |
| Browser / OS | For dashboard sign-ins |
| Reason | Why a failed attempt failed |
Filtering
Section titled “Filtering”Filters across the top: User ID, status (All Status, Success, Failed), IP Address, From Date and To Date. Narrow by user and status first — a single person’s failures are usually a forgotten password or a changed PIN, while the same failure across several accounts from one address is something else.
With nothing matching, the list reads No login attempts found.
What the common patterns mean
Section titled “What the common patterns mean”One person, several failures, then a success. Normal. They mistyped, then got it right.
One person, failures that stop dead. Likely a lockout. Five wrong PIN guesses lock that identity for 15 minutes; the person can simply wait, or you can set them a new PIN on the Users screen. A new PIN cannot be one of their last three.
Failures against a name that no longer works here. Soft-delete the account if you have not already, so the login stops working while their history stays intact.
Repeated failures from one address against several accounts. Treat that as an attack on your restaurant. Change the passwords on any account that has been hit, give counter staff new PINs, revoke device sessions you do not recognise on Devices, and tell RestroManage support the address and the time window.
Where to go next
Section titled “Where to go next”- Devices — see and revoke the devices signed into your restaurant
- Add a staff member — resetting a password or a PIN